: 25- 30
: Sri Lanka
: Customer Service/ Public Relation(Asst Manager / Manager), Customer Service/ Public Relation (Exe / Snr Exe)
: 1-3 Years
Salary LKR 50,000 - 70,000
About the Company
Job Description :
Serves customers by providing product and service information; resolving product and service problems
Job Responsibilities :
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Diploma or professional qualification in marketing or management will be an added advantage
- School leavers can also apply
- 1.3 years of experience in a similar field will be an added advantage
- Excellent standards verbal communication
- Negotiation and High level of PR skills
Other benefit :
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