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  • FMCG
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Detail Job Description

Customer Care Specialist

Sector > FMCG Shortlisted job

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job summary

JD0000000245

1

16-04-2019

28-08-2019


25- 30

Both

Sri Lanka

Full-time

Customer Service/ Public Relation(Asst Manager / Manager), Customer Service/ Public Relation (Exe / Snr Exe)

1-3 Years

Salary LKR  50,000 - 70,000

About the Company

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Job Description :

Serves customers by providing product and service information; resolving product and service problems

Job Responsibilities :

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications :

  • Diploma or professional qualification in marketing or management will be an added advantage
  • School leavers can also apply

Pre-requisites :

  • 1.3 years of experience in a similar field will be an added advantage
  • Excellent standards verbal communication
  • Negotiation and High level of PR skills

Other benefit :

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