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Detail Job Description

Senior Network Engineer –voice

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job summary

JD0000000613

1

28-04-2020

30-06-2020


25 - 35

Both

Sri Lanka

Full-time

IT Hard/Net ( Exe / Snr Exe / Asst Manger)

5-10 Years

Salary LKR  125,000 - 150,000

About the Company

Our Client is a market leader in providing IT solutions

Job Description :

  • Providing technical guidance and/or leadership to fellow Network Engineers and work with the business to build strong ties between the teams and customers.

Job Responsibilities :

  • Providing technical guidance and/or leadership to fellow Network Engineers and work with the business to build strong ties between the teams and customers.
  • Taking ownership and solving cases escalated across all customers.
  • Building and maintaining client relationships by providing smart technical solutions.
  • Documenting and reviewing knowledgebase (Athena) articles on problem resolution.
  • Adhering to ITIL processes such as Change Management, Incident Management, Problem Management and Major Incident.
  • Preparing Post Incident Review documentation for major incidents.
  • Assisting with customer-facing queries, technical reporting, or client interactions.
  • Developing system checks and affiliated reports at an initial transition and the quality assurance of those system checks & reports.
  • Developing patching schedules during the initial transition of new clients.

Qualifications :

  • Tertiary qualification in Information Technology or relevant industry experience.
  • Minimum 6 years of experience working on enterprise networks in L3 type of work or equivalent industry knowledge (4 years’ experience post-CCNF/CCDP if possible)
  • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF).
  • Experience working with Cisco Voice Collaboration systems such as CUCM, UCCX, IMP CUC and Cisco WebEx.
  • Knowledge or experience on MS Collaboration solutions such as Skype for Business/Lync Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, Wireshark, network tools, SNMP, NetFlow. Etc).
  • Solid understanding of Security technologies such as Firewall/IPS, VPN, & Cryptography on industry-leading products such as Cisco, PaloAlto & SonicWall.
  • Wireless related experience on industry-leading products such as Cisco AP’s/WLC and Aruba.

 

Pre-requisites :

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Other benefit :

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