Business Development Manager – Luxury Boutique Hospitality
Summary
Matara,
Sri Lanka
On-Site
LKR
200000
-
250000
Full-time
Category
Hospitality
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Roles & Responsibilities
Join a serene luxury retreat located in Talalla South, just a short drive from Matara town and easily accessible from key southern landmarks and universities. Nestled along a pristine beach bay, the property offers a unique blend of colonial charm, modern comforts, and nature-inspired living, perfect for travelers seeking an immersive and sustainable holiday experience.
This is a rare opportunity for a hospitality professional to lead end-to-end operations and drive strategic growth in a boutique setting, shaping the guest experience from bookings and digital marketing to operational management and sustainability initiatives.
🛠️ Key Responsibilities
- Lead all operational aspects across the property—from reservations, check-in/check-out, and guest services to housekeeping, maintenance, and inventory management.
- Drive digital marketing, online presence, and booking engine performance to maximize occupancy and revenue.
- Develop, implement, and monitor policies, SOPs, and service standards to ensure operational excellence.
- Oversee budgets, forecasts, procurement, vendor relations, and cost control to optimize profitability.
- Manage guest relations, handle complaints, and ensure consistent luxury experiences.
- Build strategic partnerships and represent the property at industry forums, travel fairs, and networking events.
- Lead cross-functional teams, fostering collaboration between front office, housekeeping, F&B, maintenance, and marketing.
- Champion sustainability, community engagement, and responsible tourism initiatives.
- Continuously identify opportunities for service innovation and operational efficiency.
Pre Requisites
- Bachelor’s degree in Business Management, Marketing, Hospitality, Tourism, or a related field.
- 5–6 years of experience in business development, sales, or operations within hospitality, serviced apartments, or tourism.
- Proven expertise in managing day-to-day operations in luxury or boutique hospitality settings.
- Strong understanding of inbound tourism markets, guest expectations, and luxury standards.
- Hands-on experience with PMS, booking engines, digital marketing, and revenue management tools.
- Excellent communication, negotiation, leadership, and relationship-building skills.
- Passion for elevating guest experiences, driving service excellence, and implementing sustainable practices.