General Manager
Summary
Sri Lanka
On-Site
LKR
1200000
-
1500000
Full-time
Category
Hospitality
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Roles & Responsibilities
Our client is a leading hotel chain seeking for a visionary General Manager with strong leadership and hands-on operational management for a premium hospitality property, leveraging international best practices to enhance service quality, brand positioning, and profitability.
KEY RESPONSIBILITIES:
1.Strategic Operations Management
- Lead all aspects of hotel/resort operations, ensuring excellence in service, guest satisfaction, and efficiency across departments.
- Apply knowledge and insights gained from international hospitality operations to elevate standards and competitiveness.
- Set and monitor KPIs for guest experience, cost control, and operational excellence.
2. Financial Leadership & Business Planning
- Drive financial performance through sound budget management, forecasting, and cost optimization.
- Leverage overseas exposure to implement global revenue management and pricing strategies.
- Monitor P&L, identify variances, and take corrective actions to improve profitability.
3Guest Experience with Global Standards
- Champion a service culture aligned with international luxury or upper-midscale expectations.
- Ensure the property consistently meets or exceeds global guest experience benchmarks (e.g., Forbes, TripAdvisor, OTA reviews).
- Resolve guest concerns swiftly, using cultural sensitivity and international service etiquette.
4.Team Leadership & International Exposure
- Lead, inspire, and mentor a multicultural team across departments.
- Promote a diverse and inclusive culture based on global hospitality principles.
- Implement international learning and development programs to uplift team capabilities.
5.Sales, Marketing & Brand Development
- Drive business growth by tapping into international markets, corporate accounts, and travel networks.
- Collaborate with digital, MICE, and OTA partners to attract foreign guests and expatriate clientele.
- Represent the property in regional and global hospitality events and platforms.
6. Governance, Compliance & Sustainability
- Ensure full compliance with local labor laws, health & safety, and international hospitality standards.
- Lead sustainability efforts and green certifications aligned with global trends.
- Maintain internal control systems and audit readiness across all functions.
Pre Requisites
- Bachelor’s Degree in Hospitality Management or Business; MBA or post-grad qualification preferred.
- Minimum 10–15 years of experience in hospitality, including at least 3–5 years in an overseas General Manager or senior leadership role.
- Experience managing operations in luxury resorts, business hotels, or international chains