Manager Quality Assurance

Customer Management

• Ensure customer complaint investigations are executed effectively regardless of responsible department (Commercial, Operations, etc…)  
• Ensure customer complaint investigations get to root cause and that corrective actions are implemented and effective
• Ensure that standard processes, procedures, and databases are utilized correctly when handling customer complaints
• Ensure customer complaints are properly communicated and escalated when required
• Ensure customer complaints are approved and investigated in a timely manner
• Conduct management reviews on customer complaint data to help identify and prioritize improvement plans

Supplier Management

• Ensure supplier quality issues are handled and addressed with due attention
• Work with the Procurement team to ensure suppliers understand and comply with quality expectations
• Support Procurement team to ensure supplier performance is reviewed with suppliers on a regular basis and continuous improvement plans are developed     
• Support Procurement/GSPD teams with performing supplier audits based on supplier selection and monitoring needs         
• Ensure plans are in place to ensure outsourced (“Buy & Sell”) products meet the same quality standards as our internal production  

Quality Planning

• Support GSPD during new product/program launches and analyze if quality plans need to be revised 
• Manage and maintain the site’s quality inspections and product release programs for raw materials, first piece, in-process materials, and finished goods        
• Develop and communicate a site level quality strategy that is aligned with the global objectives
• Develop and implement internal audits to ensure global quality inspection plans are in compliance
• Implement standard global quality inspection plans and metrics according to SOPs
• Develop and maintain a process for effective collection/storage/distribution of quality documents
• Ensure all test equipment and tools are properly calibrated and in working condition
• Need to acquire knowledge of customer requirements, product specifications, and respective quality plans and align AD quality processes to be inline with customer expectations

Metrics / Management Reviews

• Ensure that quality metrics get collected and reported according to global and regional definitions
• Ensure that quality metrics get reported on time according to global and regional calendars
• Ensure that quality metrics match between the multiple reporting systems  
• Ensure quality metrics and data are analyzed on a routine basis to prioritize continuous improvement

Training / People Development

• Develop and implement training plans according to regulatory compliance and employee training needs
• Ensure adequate coaching and mentoring to quality department employees on utilization of quality tools and problem solving

OTHER RESPONSIBILITIES

• Act as an extension of the Global Quality Team or the Regional Quality Team  
• Respond to global and regional requests in a timely manner
• Coordinate execution of global and regional special requests (sample collection projects, complaint investigations, customer complaint corrective action deployments, metrics analysis, etc…)

Other responsibilities as the compliance lead (SL)

• Oversee product compliance with site product compliance lead – laboratory engineer.  
• Maintain and ensure compliance with Integrated management system for QMS and ISO quality management system