Posted date:


Job Location:

Sri Lanka






( Fuel allowance of 86K, 150 l Fuel, Insurance, 13 M salary. )

Job Brief

We are seeking a high-energy, results-oriented Manager Quality Assurance to join our Operations department in Quality Assurance team Biyagama, SL. Reporting to the Quality Assurance Manager and will directly lead the team of help desk assistance and raw material inspection team

Roles & Responsibilities

Customer Management

  • Ensure customer complaint investigations are executed effectively regardless of responsible department (Commercial, Operations, etc…)  
  • Ensure customer complaint investigations get to root cause and that corrective actions are implemented and effective
  • Ensure that standard processes, procedures, and databases are utilized correctly when handling customer complaints
  • Ensure customer complaints are properly communicated and escalated when required
  • Ensure customer complaints are approved and investigated in a timely manner
  • Conduct management reviews on customer complaint data to help identify and prioritize improvement plans


Supplier Management

  • Ensure supplier quality issues are handled and addressed with due attention
  • Work with the Procurement team to ensure suppliers understand and comply with quality expectations
  • Support Procurement team to ensure supplier performance is reviewed with suppliers on a regular basis and continuous improvement plans are developed     
  • Support Procurement/GSPD teams with performing supplier audits based on supplier selection and monitoring needs         
  • Ensure plans are in place to ensure outsourced (“Buy & Sell”) products meet the same quality standards as our internal production  

Quality Planning

  • Support GSPD during new product/program launches and analyze if quality plans need to be revised 
  • Manage and maintain the site’s quality inspections and product release programs for raw materials, first piece, in-process materials, and finished goods        
  • Develop and communicate a site level quality strategy that is aligned with the global objectives
  • Develop and implement internal audits to ensure global quality inspection plans are in compliance
  • Implement standard global quality inspection plans and metrics according to SOPs
  • Develop and maintain a process for effective collection/storage/distribution of quality documents
  • Ensure all test equipment and tools are properly calibrated and in working condition
  • Need to acquire knowledge of customer requirements, product specifications, and respective quality plans and align AD quality processes to be inline with customer expectations

Metrics / Management Reviews

  • Ensure that quality metrics get collected and reported according to global and regional definitions
  • Ensure that quality metrics get reported on time according to global and regional calendars
  • Ensure that quality metrics match between the multiple reporting systems  
  • Ensure quality metrics and data are analyzed on a routine basis to prioritize continuous improvement



Training / People Development

  • Develop and implement training plans according to regulatory compliance and employee training needs
  • Ensure adequate coaching and mentoring to quality department employees on utilization of quality tools and problem solving


  • Act as an extension of the Global Quality Team or the Regional Quality Team  
  • Respond to global and regional requests in a timely manner
  • Coordinate execution of global and regional special requests (sample collection projects, complaint investigations, customer complaint corrective action deployments, metrics analysis, etc…)

Other responsibilities as the compliance lead (SL)

  • Oversee product compliance with site product compliance lead – laboratory engineer.  
  • Maintain and ensure compliance with Integrated management system for QMS and ISO quality management system

Pre Requisites

  • B.Sc degree in Production/ Process Engineering
  • Not less than 5 years’ experience in process management in a manufacturing organization
  • Orientation to develop standard operating procedures
  • Exposure in to Lean Management tools and techniques and capability to use problem solving tools effectively
  • Exposure to ISO audit procedures and certification processes
  • Ability to drive a team towards achieving targets within given timelines
  • Capability of working across boundaries effectively to make sure company deliverables are met

Interested in this job? Apply Now

Click or drag a file to this area to upload.

Personal information